Stay focused on revenue generating activities and opportunities

• Manage your sales pipeline effectively and improve your close ratio
• Keep tabs of your biggest deals and most valued customers with alerts and opportunity monitoring
• Facilitate timely responses and collaboration by keeping Account Managers up-to-date so they can action quickly and efficiently

Sales Quota Management - Optimise revenue generation by tracking progress towards targets

• Stay updated on team, territory and individual performance
• View exactly what is needed at any point to reach your chosen targets, and use this analysis to determine the best way forward
• Create powerful dashboard indicators for quick performance monitoring and results

Generate high quality leads for the sales teams, and produce more effective, targeted marketing with drill down campaign metrics allowing you to identify key business areas to exploit. In addition, new with Maximizer CRM V11, you can have the convenience of on demand campaign management functionality through Web Access.

• Generate automated or fixed campaigns to targeted lists of your choice, with drill down metrics to see opened emails and click-thrus.
• Access marketing reports incorporating metrics and ratios that enable comprehensive assessments of your results
• Automate marketing processes to link campaigns to direct traffic to specific areas of your website
• Provide your marketing team with the option of online access to full marketing campaign functionality

Keep your customers satisfied, loyal and profitable by delivering high quality service through automated processes, increased visibility and customer case resolution.

• Effectively track, manage and resolve all post-sales customer issues including technical support, billing and returns
• Track and search on case number, queue, product and assign staff quickly to deal with customer issues
• Track case assignments and resolutions with automated processes and notfications to ensure customer satisfaction is kept high
• Produce weekly reports, case monitoring processes, real-time updates and case notifications to view all customer related cases

Maximizer CRM has undergone significant improvements to further enable  swift response to customers, flexible access to critical information and access to critical KPI's in order for you to drive business forward, have increased visibility on your business processes and yield maximum productivity.

• Rapidly analyse performance based on metrics automatically derived from existing information
• Quickly determine critical information such as financial values and potential sales opportunities
• Have a 360 degree view on all internal activities
• Configure your own dashboards to view key performance indicators of your choice, drill down to access specific sets of information and enhance your insight
• Analyse business processes and determine patterns and trends within your market, your business, internal departments or individuals to plan the best way forward for your business. Spot any potential barriers that may arise for your business and move swiftly to avoid them impacting your business

Maximizer CRM Version 11 has seen significant improvements in user experience, including a new, intuitive, ribbon style user-interface. Enhancements on user experience include:

• Colour prioritisation for tasks, appointments and opportunities
• Sales Quota management for real time insight into your pipeline
• Sales Opportunity monitoring
• Improved Wizard-driven Dashboards, to analyse your performance at a glance
• Enhanced Web Access platform, including full marketing campaign functionality
• Firefox support for all Windows and Linux based users
• Enhanced Mobile CRM support
• Collaborate with national or international teams with time zone support in appointments and tasks
• Leverage All Access licensing within your organisation to deliver your customer information, when, where and how you need it.